Byway Concierge
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Support from the start
Schedule a chat, email or call our expert full-service team who’ll design a flight-free trip specifically for and with you.
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Complex and custom to you
Luxe trips, new destinations, complex group trips, accessibility needs, business trips, stay in a remote villa, travel one way - what you need custom to you.
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Ask us anything
Ask us as many questions as you like. We’ll have answers or be able to find them for you.
Email your request
Fill in a short form to tell us about your holiday. We’ll assign the most appropriate Concierge team member based on your holiday details who will email you back within 24-48 hours.
Meet the Concierge team
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Hanish
Talk to me about any holiday
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Bartek
Talk to be about any holiday.
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Ellie
Talk to me about any trip but I’m especially knowledgeable about the UK and Ireland.
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James
Talk to me about any holiday, but especially:
Central/Eastern Europe
Luxe holidays
Sleeper train holidays
Complex train travel
“Byway organised a 17 day trip across Italy for us and it was a faultless experience. Certainly takes the hassle out of a travelling holiday. Jess was super helpful during the booking and planning stage.”
- Rob, March 2023
“We had such a lovely trip to Seville in Spain. Planning with James at Byway was a great experience. Byway booked all the tickets for us which saved us sooo much time. Their choices of accommodation suited us down to the ground.”
- Astrid, February 2023
“A fantastic holiday with no snags! …we had only the vaguest ideas about what we'd like to do as a family, and Luke took them, offered us something, and then revised it to suit our needs.”
- Nicola October 2022
Example holidays planned by Byway’s Concierge team
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Accessible trip to Italy
This trip was specially designed for a customer who uses a wheelchair. Information and procedures aren’t always readily available online making this really hard to DIY yourself. After discussing their needs we created this fabulous two-week trip to Lake Garda. The customer booked safe in the knowledge that we’d sorted appropriate rooms, assistance on trains and seating arrangements.
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Honeymooning in the alps
After having a sustainable wedding this couple wanted to have a flight-free honeymoon; beginning their marriage by living their environmental values. They wanted to stay in a combination of cosy and modern spa hotels during their trip to make the holiday feel both romantic and varied. We found wooden cabins, infinity pools and couples’ massages to make it extra special.
How Concierge works
Contact us
Tell us as many details as possible like people, rooms, places, special needs.
Build
We’ll make you a custom itinerary, let us know if anything needs changing.
Book
Book it through a payment link to receive your tickets and full itinerary.